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Our Credentials
Contextual Learning Programs
300+ Programs designed and delivered by seasoned consultants & trainers
Immersive Learning Experience
Hands-on modules with use cases, gamification & simulation exercises
Driven by Practitioners
10000+ People trained and coached by hands-on consultants
Benzne is an award winning agile & leadership consulting and training company. Our time bound, business context driven, framework agnostic focus in driving turnkey agile transformation journeys differentiates us from other agile consulting and training companies.
Workshop Introduction
This workshop helps recognise various types of conflicts, modes of resolution and understand the strategies for dealing with conflicts in order to build stronger relationships and improve performance and productivity.
Training methodology
The course is a mix of concepts, exercises and activities to understand conflict management and resolution.
Key Learning Takeaway
Participants will become familiar with various types of conflicts, methods which can be used to deal with conflict. Concepts like abundance mindset model, criticism, cynicism will help you do better at conflict resolution, communication and teamwork.
We design and deliver contextual leadership learning programs for our clients to impact organizational culture and mindset.
- Training Programs delivered by Hands-on Practitioners
- Interactive learning methods with practical insights
- Customizable learning program by seasoned consultant and trainers
- Simulation and experiential learning
- Extensive Q&A session and application focus
- Post Training Agile Implementation support
- Participants
- Familiarization with course material
- Familiarization with the protocols & timings
- Expectation setting and clarification
- A deeper understanding of conflict and its types
- Conflict management styles and it’s aspects
- Dealing with difficult people
- Conflict resolution principles
- Thomas Khilman conflict resolution model
- Various strategies for managing conflict
- Tools to prevent conflict situations
- Active listening skills
- Paraphrasing
- Powerful questions for conflict resolution
- Body language
- Thinking win-win
- Abundance mentality
- Criticism
- Cynicism, reason, nip it in the bud and body language
- Summarizing Key Learning Takeaway
- Open Question and answer session
- Scenario based discussion
Want to know more about Benzne Leadership Training offerings?
Check our Corporate Leadership Training Page
Related Leadership Training Programs
Below are some of the Customized Training Programs that we have run for our clients. Contact us at consult@nextagile.ai if you want to discuss and contextualize a similar program for your business teams.
- Design Thinking for Leaders
- Business Agility
- Identifying biases at workplace
- How to set up OKRs?
- Best practices on program and project management
- Rolling wave planning
- Listening Skills
- Influencing without authority
- Adaptability and Resilience
Looking to design a Traning Program on how to manage Conflicts in your teams?
Book a discussion with India's best Leadership and Management training team!
Geographies We Service
Conflict Management Workshop
Turning Workplace Conflicts into Opportunities for Collaboration
A practitioner-led, scenario-driven program designed to help leaders and teams manage conflict constructively, improve communication, and foster trust-driven collaboration.
Trusted By Global Leaders
Program Overview
The Conflict Management Workshop by NextAgile helps leaders and teams turn workplace friction into an opportunity for growth, innovation, and collaboration. This experiential, activity-based learning experience enables participants to identify the root causes of conflict, apply structured resolution frameworks, and build emotionally intelligent communication habits that strengthen relationships and drive performance.
Key Outcomes:
- Understand the dynamics and root causes of workplace conflict.
- Apply proven frameworks for conflict resolution and negotiation.
- Strengthen emotional intelligence and active listening skills.
- Build collaborative habits that enhance team cohesion and performance.
Enterprise Objectives
This program builds organizational maturity in conflict management, communication, and leadership empathy—equipping enterprises to foster healthy debate, resolve challenges constructively, and enhance team cohesion.
Key enterprise outcomes include:
- Strengthened communication, trust, and collaboration across teams.
- Reduced friction and improved conflict resolution efficiency.
- Improved leadership presence and emotional intelligence under pressure.
- Enhanced cultural resilience through openness and psychological safety.
Workshop Outline (1 Day | 8 Hours)
- Program overview and objectives
- Understanding organizational context and expectations
- Exploring real-world conflict scenarios
- Nature, types, and triggers of workplace conflict
- Conflict management styles and adaptive approaches
- Identifying difficult behaviors and managing emotional triggers
- Thomas-Kilmann Conflict Mode Instrument (TKI)
- Strategies for managing and preventing conflicts
- Applying structured frameworks for collaborative outcomes
- Active listening and empathetic questioning techniques
- Paraphrasing and reframing perspectives
- Body language and non-verbal cues in conflict resolution
- Shifting from scarcity to abundance thinking
- Managing criticism, cynicism, and defensiveness
- Building resilience through self-awareness and reflection
- Recap of key takeaways and strategies
- Scenario-based group discussions
- Action planning and personal application roadmap
Who Should Participate?
Designed for professionals and leaders seeking to strengthen interpersonal effectiveness and build conflict-resilient teams.
Functional and People Managers
Team Leads and Scrum Masters
Agile Coaches and HR Leaders
Emerging Leaders and High-Potential Talent
Business Outcomes
- Improved alignment and collaboration within cross-functional teams.
- Enhanced ability to handle conflict constructively and objectively.
- Boost engagement and retention through trust-based communication.
- Strengthen leadership with emotionally intelligent decision-making.
Why Partner with NextAgile?
- Enterprise-focused, context-driven learning approach.
- Real-world applicability through simulation and case-based methods.
- Integrated leadership and agility frameworks for scalable impact.
- Proven expertise in building adaptive, collaborative team cultures.
Frequently Asked Questions
It integrates conflict management with leadership, emotional intelligence, and organizational agility principles for measurable performance outcomes.
Yes, the workshop is fully customizable based on your team dynamics, culture, and business goals.
Typically delivered as a 1-day (8-hour) interactive session, available onsite or virtually.
Yes, participants receive toolkits, reflection frameworks, and optional coaching to reinforce on-ground application.
Looking to strengthen collaboration and communication within your teams?
to design a customized Conflict Management Workshop for your organization.
