Agentic AI for Non-Tech Professionals
Explore the world of Agentic AI in this hands-on workshop designed for non-tech professionals. Learn key frameworks, safety considerations, practical use cases, and strategies for trust, adoption, and customization.
By the end of this hands-on Agentic AI for Non-Tech Professionals Workshop Program, you’ll
- Gain a clear, non-technical understanding of AI agents and how they work
- Explore agent frameworks and architectures with relevant use cases
- Learn about safety, risks, and how humans remain in the loop
- Discover practical use cases — from customer support to claims and risk automation
- Build confidence to experiment and prototype using intuitive no-code platforms
- Understand how to build trust and drive adoption of agentic AI in their organizations
Detailed Course Curriculum Outline
“Bridge the Gap: From Business Vision to AI Execution.”
- GenAI Landscape
- Introduction to Agentic AI
- Agentic AI use cases in finance and insurance sector
- Anatomy of an AI Agent
- Live Demo: A Customer Support Agent using a no-code platform
- Popular Agentic Frameworks like ReAct, LangChain Agents, AutoGPT
- Understanding Tool Use by Agents(APIs, search, DB etc.)
- Guided Walkthrough: Decision-Making Bot/ claims triaging
- Risks and concerns in Agentic AI (Prompt injection, hallucinations, task looping, API misuse)
- Human Oversight & Intervention (guardrails, approvals, fallback)
- Governance & Audit in Finance/Insurance
- Demo: Oversight in Action( UI-based tracing tools)
- GenAI Agents for Risk Analysis
- Fraud Detection Assistants
- Design Your Own Agent out of some templated use cases e.g. policy assistant, onboarding agent, report generator
- Discussion & feedback
- Managing stakeholder expectations – limitations of Agents
- Change Management for AI Integration - Resistance, upskilling, regulatory assurance
- Responsible AI in Financial Contexts - Privacy, audit trails, human oversight
- Risk-Reviewed Agent Blueprint
Expertise Simplified
Benzne excels at translating complex AI concepts into practical,easy-to-understand
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sessions tailored for non-technical professionals.
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Hands-On, No-Code Learning
We prioritize interactive, no-code tools and real-world examples to ensure participants can
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immediately apply their knowledge.
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Industry Focus
Our workshops feature sector-relevant use cases, ensuring the learning experience is practical,
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relatable, and immediately applicable across diverse business functions and industries.
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Experienced Facilitators
Led by seasoned trainers and AI practitioners skilled in engaging diverse audiences
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and encouraging collaborative learning.
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Business Value Driven
Benzne emphasizes business outcomes over technical jargon, helping organizations bridge
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the gap between innovation and practical implementation.
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Customizable Content
We tailor our content to align with your company’s goals, workflows,and digital maturity,
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ensuring maximum impact.
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Frequently Asked Questions About Addressing the Agentic AI for Non-Tech Professionals Workshop
Agentic AI refers to AI systems that can autonomously take action, make decisions, and complete tasks by following goals or instructions—beyond just generating text. Non-technical professionals can use Agentic AI to automate repetitive workflows, summarize reports, manage tasks, extract insights, and simulate decision-making. This workshop introduces user-friendly interfaces and use cases where Agentic AI acts like a “digital colleague,” helping streamline operations, improve decision-making, and boost productivity across departments such as HR, marketing, finance, and operations.
Traditional GenAI tools (like ChatGPT) are designed to respond to prompts. The user sets a context and prompt and the interaction is complete. For further engagement, a new context and prompt is populated. Agentic AI systems go further—they plan, reason, and act across multiple steps using tools like ReAct, AutoGPT, and LangChain agents. This matters for business teams because Agentic AI can automate multi-step tasks (e.g., creating reports from databases, drafting emails based on trends) without constant human input. The workshop shows how Agentic AI unlocks new efficiencies and decision workflows, making AI more useful for real business impact—not just content generation.
This workshop helps business leaders understand and harness AI as a tool for data-driven decisions, scenario analysis, and workflow automation. Participants learn how to frame problems as AI tasks, evaluate risks, and use AI agents to simulate outcomes or generate business insights. Leaders walk away with actionable strategies on how to apply AI responsibly to strategic planning, operations, and innovation—enabling them to lead GenAI transformation confidently across functions without needing deep technical expertise.
Absolutely. The workshop is designed for non-technical users, using intuitive platforms and visual tools to demonstrate how Agentic AI works. Participants will build workflows using no-code interfaces and AI templates that do not require programming. You’ll explore how to create, test, and iterate on AI agents that support daily tasks like market research, content summarization, and cross-tool integration—enabling you to use AI practically without needing a background in data science or software development.
Participants will gain hands-on experience designing AI agents, structuring prompts, managing AI workflows, and using tools like LangChain, Zapier, or other no-code AI platforms. You’ll learn how to automate business tasks, evaluate AI performance, and understand key GenAI principles such as task decomposition, tool use, and risk awareness. These skills are immediately transferable to real roles—increasing your productivity, supporting smarter decisions, and enabling AI-augmented workflows across domains like marketing, HR, operations, and knowledge management.
Certifications are outside the scope of this program. However, the knowledge and skill gain may be useful in getting the certifications. Optional follow-up sessions or office hours may also be provided to support teams in refining prompts on their real-world applications. These post-training resources help teams internalize techniques and stay current with evolving best practices in prompting. Additionally, we undertake consulting assignments to support enterprises in customizing and deploying generative AI solutions tailored to their specific business needs—ensuring sustained impact beyond the training.
Yes. The workshop is built specifically for non-technical business leaders, executives, and functional heads who want to leverage GenAI but lack a coding background. It helps them explore AI’s business applications, evaluate opportunities and limitations, and lead AI adoption initiatives with clarity. Executives will understand how to align Agentic AI with KPIs, manage change, and make informed decisions about use cases, tooling, and investments. It is strategy-oriented and low on technical jargon—perfect for decision-makers.
Unlike generic GenAI programs that focus on content generation or theory, this workshop is hands-on, use-case driven, and tailored to enterprise scenarios. It goes beyond prompt writing to cover multi-step agent workflows, decision support, automation, and AI integration across business tools. With a focus on ROI, ethical considerations, and business strategy, equipping you to lead or participate meaningfully in AI transformation efforts.
Use cases include automating repetitive tasks (e.g., drafting reports, summarizing meetings), business intelligence (e.g., extracting insights from data), customer support (e.g., chatbots that take actions), and project management (e.g., agents that coordinate meetings, track status). Professionals in HR, marketing, finance, and admin roles can benefit from agent workflows that integrate with CRMs, calendars, databases, or document repositories. The workshop demonstrates these practical applications with hands-on examples tailored to your function.
The ROI includes improved productivity through task automation, better decision-making from AI-generated insights, and faster prototyping of internal tools without reliance on technical teams. Teams can reduce manual effort, cut operational costs, and innovate faster. The workshop also builds in-house capability and awareness, reducing the need for external consultants. It empowers your team to confidently explore AI tools, improving both immediate impact and long-term digital transformation initiatives.
Yes. The workshop includes guided, hands-on sessions using real Agentic AI platforms and low-code/no-code tools like LangChain agents, AutoGPT interfaces, Zapier-based workflows, or pre-built LLM tools. You’ll walk through use-case setups from scratch—designing tasks, assigning goals to agents, and evaluating output. No coding is needed, and the activities are designed to be intuitive and applicable across different business functions, ensuring you leave with practical experience you can apply immediately.
Absolutely. This workshop is tailored for managers who want to understand and apply AI without writing code. It teaches how to identify opportunities for AI automation, communicate effectively with tech teams, and manage AI-enabled projects. Managers learn to use visual interfaces, evaluate agent performance, and oversee AI implementations with strategic clarity. By demystifying AI and focusing on business impact, the workshop empowers non-technical leaders to become AI advocates within their organizations.
Agentic AI for Non-Tech Professionals Workshop
Smart Assistants in Action — No Code Required
Discover how to collaborate with AI agents to transform your daily workflows. This hands-on, no-code workshop helps non-technical professionals understand, design, and apply Agentic AI in real business contexts such as financial services, insurance, and operations. Learn to automate repetitive tasks, enhance decision-making, and foster responsible AI adoption — all without writing a single line of code.
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Program Overview
As AI moves from conversation to cognition, Agentic AI represents the next frontier — systems that can plan, reason, and act autonomously. The Agentic AI for Non-Tech Professionals workshop is a practitioner-led, business-focused learning experience that empowers professionals to understand and apply AI agents in real-world contexts.
Participants gain practical insights into:

AI Agent Fundamental
Understand how agentic systems think, plan, and
execute actions autonomously.

Enterprise Use Cases
Explore how Agentic AI enhances workflows,
decision-making, and productivity across business functions.

Human–AI Collaboration
Learn how to safely and effectively integrate AI
agents into daily operations using no-code tools and frameworks.
The program blends demonstrations, guided exercises, and interactive simulations to help professionals confidently harness AI’s potential without needing technical expertise.
Enterprise Objectives
- Build non-technical fluency in Agentic AI concepts and applications
- Strengthen collaboration between business and AI teams
- Reduce adoption friction through trust and transparency
- Identify practical, safe, and high-impact AI use cases
- Upskill professionals to lead digital and AI transformation initiatives
Program Structure
The Agentic AI for Non-Tech Professionals Workshop blends conceptual learning, live demos, and guided hands-on exercises to create a truly immersive experience.
Participants learn by exploring real business cases and building simple, no-code AI workflows that illustrate agent behavior in action.
Program Highlights:
- Structured exploration of Agentic AI frameworks and architecture
- Sector-specific use cases for finance and insurance
- Guided activities using no-code tools to design your own AI agent
- Safety, ethics, and human oversight frameworks
- Strategies to build trust, drive adoption, and manage AI change
Workshop Outline
- The Generative AI landscape and evolution of agents
- How Agentic AI fits within enterprise workflows
- Anatomy of an AI agent — planning, reasoning, and acting
- Demo: No-code customer support assistant
- Overview of ReAct, LangChain, and AutoGPT frameworks
- Understanding agent tool use (APIs, databases, search, etc.)
- Guided simulation: Claims triage decision-making bot
- Common risks: hallucination, task looping, prompt injection
- Human-in-the-loop design and fallback mechanisms
- Governance, audit, and regulatory considerations
- Demo: Monitoring and oversight tools in action
- Agentic AI applications for fraud detection, risk analysis, and compliance
- Designing task-specific AI assistants for operations and finance
- Group activity: Customizing agent workflows
- Build your own agent from a business use case template
- Apply frameworks to design workflows
- Team showcase and feedback session
- Managing expectations around AI limitations
- Change management for AI integration
- Responsible AI in financial contexts — privacy and auditability
- Design a Risk-Reviewed Agent Blueprint for your organization
- Peer review and feedback
- AI request type and field suggestions
- Triage & prioritise requests
- Detect & respond to incidents (create PIR)
- What is AI, Gen-AI, Prompt, Prompt Engineering
- Role, Job, Context, Format, Tone, Examples, Source
- Follow-ups -> Clarify, Expand, Refine, Validate
Who Should Attend?
This program is designed for non-technical professionals across financial services, insurance, and enterprise functions, including:

Product Managers and Operations Teams

Underwriters and Claims
Handlers

Risk Analysts and Financial Advisors

Business Leaders, Innovation and Transformation Agents
If you’re ready to lead AI-driven innovation in your organization, this workshop is for you.
Prerequisites
- No programming skills required
- Comfort with digital tools like spreadsheets or SaaS platforms
- Curiosity to explore AI-driven automation
Mode & Duration

Duration
32 hours (customizable for corporate needs)

Mode
Live Online / In-Person / Hybrid

Learning Format
Hands-on, simulation and project-based
Business Outcomes
Organizations experience tangible benefits such as
- Accelerated digital transformation and automation readiness
- Improved collaboration between business and AI teams
- Increased adoption and trust in AI-driven systems
- Enhanced decision-making and operational efficiency
- Reduced dependency on technical specialists for experimentation
By the end of this program, participants will be able to
- Understand what Agentic AI is and how it differs from traditional GenAI
- Identify relevant AI agent use cases in their domain
- Recognize safety, risk, and human-in-the-loop mechanisms
- Gain hands-on experience using no-code agent-building tools
- Learn how to evaluate, adopt, and customize AI agents responsibly
- Drive collaboration between business and technology stakeholders
Why Choose NextAgile?
- Business-Centric Learning: Simplifies complex AI concepts into relatable, actionable insights.
- Hands-On, No-Code Approach: Practical exercises using real-world enterprise examples.
- Experienced Practitioners: Delivered by experts with deep AI and transformation experience.
- Industry-Relevant Design: Tailored use cases for financial and insurance domains.
- Post-Workshop Support: Guidance for pilot projects and AI adoption initiatives.
Partner with NextAgile to build confident, capable, and AI-ready business teams — equipped to collaborate, innovate, and lead responsibly in the AI era.
Frequently Asked Questions
No. The workshop uses intuitive, no-code tools and visual workflows suitable for all business professionals.
This focuses on AI agents — systems that plan and act autonomously — not just prompt-based chat.
Yes. We tailor use cases and exercises to your organizational context and business goals.
Yes. Participants use real no-code platforms and pre-built agent templates for live activities.
Yes, participants receive a Certificate of Completion from NextAgile.
From Curious to Confident: Learn AI That Matters.
Turn your business teams into AI collaborators — capable, creative, and confident.

