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Enterprise Agility in Healthcare
Scaling Agile using SAFe to Strengthen Delivery Predictability and Engineering Excellence in a Global Healthcare Organisation
Client Overview
The client is a global leader in healthcare education and resuscitation training, serving healthcare providers, hospitals, voluntary organisations, educational institutions, and military agencies worldwide. Their products, programs, and immersive learning technologies are used by lifesavers and healthcare workers to increase survival rates and improve clinical quality.
With teams distributed across geographies and operating in a post-pandemic hybrid model, the organisation sought to strengthen transparency, visibility, and delivery flow across their product development pipeline. Their leadership aimed to achieve continuous delivery, enhance responsiveness to stakeholders, and provide consistently improved learning experiences to end users.
Business Challenges
NextAgile executed a structured SAFe adoption and coaching journey tailored for a global, hybrid, healthcare-focused product organisation.
Fragmented Delivery Structure
Existing ART operated smoothly, but integrating a new waterfall-oriented ART disrupted cadence and alignment.
Inconsistent Practices Across Teams
Absence of a unified framework led to fragmented processes and uneven delivery outcomes.
Need for Stronger Incremental Delivery
Teams required improved mechanisms to deliver value continuously and accelerate customer-focused feature rollout.
Low Visibility into Priorities and Quality
Inconsistent tooling and dashboards limited transparency in prioritisation, quality tracking, and release planning.
Collaboration Gaps in Hybrid Teams
Distributed teams needed better engineering practices, communication rhythms, and coordination mechanisms.
Leadership Need for Predictability and Insight
Executives required clearer metrics, reporting, and improvement cycles to support data-driven decisions.
