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Agile Transformation for a Global Payments Leader
Delivering Predictable Business Agility Across a 25-Team, Multi-Region Omnichannel Program
Client Overview
The client is a global leader in payment solutions, building an omnichannel platform designed to unify and replace multiple regional products. The program consisted of more than 20 interdependent components across six geographical regions, all contributing to customer market commitments.
With teams spread across time zones and operating under varied delivery models, leadership required execution certainty—across teams, components, and the overall portfolio. They partnered with NextAgile to introduce organisation-wide business agility, improve predictability, and ensure reliable delivery of a business-critical program.
Business Challenges
The organisation faced significant structural and delivery challenges that impacted alignment, predictability, and time-to-market:
Fragmented Ways of Working
Teams operated on varied cadences and hybrid models without shared frameworks, impacting consistency.
Unclear Prioritisation
Lack of unified intake processes at the portfolio level led to unpredictable work flow.
Complex Interdependencies
Managing 20+ component dependencies increased risk and delivery uncertainty across teams.
Limited Data-Driven Insights
Sparse use of Agile metrics hindered forecasting, bottleneck anticipation, and informed decision-making.
Demand for Predictable Delivery
Leadership required consistent planning, visibility, and dependency management to meet market commitments.
Cultural Alignment & Role Clarity
Ensured clear roles for Product Owners, Scrum Masters, engineering, and portfolio leadership across teams.
